L&D LEADER · CUSTOMER & SAAS TECHNICAL EDUCATION · TRAINING PROGRAM MANAGER
I build and lead learning programs that move the numbers leaders care about.
15+ years leading learning end to end across healthcare, telecom, and SaaS — originating instructional-design functions, leading the teams that run them, managing compliance programs for 5,000+ employees, and owning customer and technical education for 10,000+ external users. Every program is tied to a business KPI.
15+
Years leading learning
100%
Audit pass rate · 6 yrs
10,000+
External users educated
70→95%
Program satisfaction lift
Selected work
Flagship engagements · By company · Team leadership · Measurable outcomes
Magellan Health
Compliance Training
Owned the compliance program for 5,000+ employees. 100% audit pass rate for six years, and 80% less one-on-one support.
→Brightspeed
Telecom Workforce Training
Built the team and process behind 100+ assets across 12 business areas — field safety, systems adoption, call center, and leadership.
→Brightspeed
Building the ID Function
Saw the gap, got the mandate, and built the operating model, standards, and 5-person team behind the ID function.
→hCentive
Healthcare Insurance SaaS Training
Owned customer education for a health-insurance SaaS platform — 10,000+ external users, a 10-person ID team, and five product launches.
→Southwest Airlines
Reservation System Training
Rolled out One Res training to call center, gate, and supervisor teams — and owned the accessible track for visually impaired agents.
→National Democratic Institute
Technical & Security Training
Built a 50+ course technical and security program from scratch, solo, for a globally distributed workforce of 1,000+ staff.
→RPM Living
Property Management Training
Ran seven training projects at once, building role-based eLearning that ramped 1,000 leasing agents faster and cut turnover.
→Let's build learning that actually sticks.
Looking for someone to own your L&D or customer-education function end to end — strategy, team, and measurable outcomes? Let's talk.
© 2026 Tonya Weathers · L&D Leadership Portfolio